Unit 3: Assignment – Composing a Negative Message Due: Sep 2, 2018 at 10:59 PM Composing a Negative Message Unit Learning Outcome(s) Reflects in assignment: Use you-attitude and positive emphasis to maintain good will with audiences in a negative situation (CLO 2) Use effective organizational strategies for negative messages (CLO 2) Identify realistic and reasonable alternatives to give readers agency in a negative situation (CLO 2) Analyze audience, context, and purpose to decide on an effective approach to negative message (CLO 1 and 2) Introduction: In this assignment, you will put what you learned in this unit about crafting negative messages into practice by writing a letter in which you refuse a student’s request to waive a policy. Directions: Read the scenario in problem 10.14 on pg. 316 which asks you to assume you are a licensing program coordinator that needs to say no to a request from a student to waive a policy. Write a business letter using block format (see Appendix A, figure A.1) in which you refuse her request. Assume that the organization you are representing is Park University. A couple of tips: When developing alternatives, you may need to do some thinking about the kinds of resources that are actually available at Park University for helping your audience get what she wants. Who at Park has the knowledge or expertise to help her figure out how to generate start-up capital for her new business? What organizations or people within the university exist to help students with projects like these? Are there outside sources of information or resources she could turn to? Use the Park website to investigate possible alternatives. An acceptable alternative should not change the policy that you are expected to enforce. You can’t, for example, offer her a payment plan or offer to accept part of her proposal. It is your job to say no; offering her an alternative you are not authorized to offer could get you fired in a real world scenario. When you think about reasons to offer, remember, policy is not a reason. You may want to review the advice in Chapter 3 about maintaining goodwill. Offer reasons for the policy that will appeal to her or that benefits her (or people like her) in some way.

September 2, 2018

Ms. Arshley

Park University

Park University Online


Dear Ms. Arshley

The Park University is delightful to review your proposal and design that typically needed the institution to be part of your independent study plan with Professor Paul Smith.

The $350 licensing fee and 7.0 percent royalty is significant in supporting the entire cost of the licensing initiative together with the student scholarship fees. Additionally, in case the tax and royalty are waived for learners the Park institution will be forced to relinquish and royalty for the business plan whose financial flow is few.

Therefore, this letter aims to inform you that your proposal for the production and sale of clothes without catering to the licensing fee and royalty is, thus, turned down and will not be accepted.

As a recommendation, you can choose to come up with a meeting and personally will assist you in structuring and coming up with other alternatives in achieving your set independent study project mission. Moreover, you are free to go and apply for careers via the work-study scheme that Park University is offering on their website under resources. Still, as part of the alternative, you can as well pay the $350 the licensing fee and the royalty on the entire clothes made.

I am looking forward to your feedback, and if in case I will not hear from you then I wish you all the very best with you planned independent study plan, and future accomplishments here at Park University.


Tom Wolf

Licensing Plan Coordinator


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