Frequently Asked Questions

Frequently Asked Questions (FAQs)

General Ordering Information

How do I fill the order form?

If it is your first time on our site, you will see a form on your right. Filling the information on your order automatically leads you to the signing up button. If you are already a member of, click the place order button in your account. Clicking it leads you the form where you fill in the specifications of your order.

How do I send my documents/materials/ case study to the writer?

You are able to upload any materials or instructions you want to the writer. You can also use the messaging button present under every question to send any additional information to the writer.

What is the format of your custom essays?

When placing your order, there are several styles that you can specify. They include MLA, APA, Havard, Chicago, Oxford, CBE, Vancouver or any other style of your preference. With that stated, you are assured of quality work with all the requirements of the style covered.

I forgot my password, what do I do?

If you can’t remember your password, click the Forgot Password button on the Login details. You are requested to provide a few details for verification, and voila! You set a new password.

How much do I need to pay to submit an order in

Submitting an order in is free. You don’t need any cash to fill the order form and avail it to the writers. However, after you accept a bid from a writer, you must deposit the amount.

Are you Open Minded?

Well, when it comes to the question of morality, it is difficult to decide what is right, and what is wrong. We are a generally moral company, who accommodate people of all beliefs, ethnicities, and treat them equally as our clients.

Can I get my assessments done by your writers such as multiple questions? has a place for everyone who needs academic help. We can, therefore, help you with your online assignments if you are stuck with them. Our writers will follow up and see that all the tests are excellently done in good time.

Order Completion

After how long, will I receive my paper?

When you are filling the order form, you state your deadline. In case you decide to change the deadline, you got to negotiate with the writer. We advise that you inform the writer immediately because he/she may have a heavy workload.

How do I get my paper?

After your work is done, and all the payments are done, you can click the download button, and download your work.

Can I change my order instructions?

You can edit your instructions, and add pages, change the format, etc. However, by changing the information, all the writer’s bid is considered invalid, and they got to place new bids. If you submit the change request when it is too late, and the writer is already working on your paper, the writer has to complete the paper with previous instructions.

What If I do not like my essay?

You can request to see the progress of the work from the writer. encourages clients to work closely with the writers to see that they achieve great results. You can request the writer to adjust if you find out something is wrong.

After the writer submits your work, a client has a right to ask for unlimited revisions as long as they are not exploiting writers, or asking for unreasonable requests.

Can I request for Rewriting services? offers their clients editing services. Here, the clients have to submit the initial draft that they want to be edited, as they didn’t request for a paper written from scratch. Editing may lead to the change of your paper by approximately 30%. Editing may entail changing the format of the paper, editing grammatical errors or changing the word count.

Writer Information

Where is my writer from?

We hire writers from different parts of the world, but we are strict and only accept native speakers. If you want to know more about your writer, you are free to ask them.

Can I trust all writers to do my work?

All writers in are professionals in different fields. They go through a thorough evaluation system before they are accepted to the team. They also work on supervision on their first orders, and only work independently after approval. A client can use the rating of the writer or their approach as the benchmark.

What is the rating system?

The rating system is the system that determines the ranking of the writer. This is to encourage competition among writers and inspire them to deliver quality papers all the time. The rating system is calculated by the ratings of the clients who have worked with the writer in the past. Clients can, therefore, use the rating system to know the aggressiveness of the writers.

Payment, Plagiarism and Confidentiality Issues

Is it safe to submit payments through your site?

It is safe to submit money using your account to our site. We take all the precautions to prevent fraudulent activities. You can, therefore, submit your payments without any fear.

Is there a Money Back Guarantee?

We have a money back guarantee policy. In case, a client submits his/her order, and they later decide they do not want our services, we can refund the payments. The refund money is determined by the hours between the submission of the order and the request.

A client can also ask for a refund if they feel the writer has violated their rights. In this case, the support intervenes and decides on what the right call is.

Can I get a discount? aims at having a fair pay for their writers and affordable service for their clients. However, we give a 10% discount for clients with orders of above $50.

How Can I know my paper is original?

At we understand the consequences of plagiarized work, we, therefore, ensure that we use extra plagiarism tools to see that the papers are 100% original. You can also use extra plagiarism tools online, and ask for an immediate revision if there is any plagiarism detected.

Is service confidential? services are confidential; we do not share the client’s information with anyone unless they share the information with the writers. We forbid any exchange of personal information between our writers and clients. Clients caught requesting the writer to work with them independently may be banned from benefiting from our services as this is a violation of our T&Cs.

The support monitors all the conversations between the writer and the clients.

Can I delete my account?

Yes, you can delete your account anytime. By so doing you won’t be able to login to your account. The support will also not be able to access your account. If you still want our services after deleting your account, Please feel free to create a new account.

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