Operations Management – Hayes and Wheelwright Essay

The Hayes and Wheelwright model (Slack et al, 2009) is a useful way to classify the operations function of an organisation. Select your own organization, or an organization with which you are familiar, and identify at which stage of the Hayes and Wheelwright model you would currently place the operations function. Justify your positioning by drawing on relevant theory and practice.

This paper discusses the operations strategy and management of the construction division of Larsen & Toubro Limited – the leading engineering, construction and technology conglomerate of India with an international presence in over 40 countries.

Don't use plagiarized sources. Get Your Custom Essay on
Operations Management – Hayes and Wheelwright Essay
Order Essay

I have spent 10 years working with the construction division in various capacities including a rewarding 5 year stint in the corporate head office reporting to the Vice President.

Operations function is perhaps the most important function in most organizations, be it a product manufacturing or a service oriented company. The day to day operations, when considered in their totality actually reflect and in turn also constitute the organization’s long-term strategic direction (David Barnes, Operations Management: An International Perspective, 2007).

This is in other words the operations strategy impacting the overall business strategy or the corporate strategy.

Hayes and Wheelwright’s Model

The Hayes and Wheelwright four stage model summarizes the operations contribution to overall strategy.

In stage 1 the operations function is reactive and internally focused. Its best contribution is to avoid any big mistakes.

In stage 2 the operations function aligns ideology with the best in the market and tries to adopt these. Its forward looking and willing to learn even the hard way and is externally neutral. In stage 3 the operations function is comparing notes with the best in the industry and also has reached a respectful place within the cross-functional company matrix and the other departments look to it for guidance. The operations function is internally supportive.

In stage 4, the operations function is providing the foundation for competitive success by being innovative, proactive, and flexible, forward looking and correctly anticipating future, in short being one step ahead of competition.

You may also be interested in the following: hayes wheelwright model, hayes and wheelwright

Grand Paper Writers
Order NOW For A 10% Discount!
Pages (550 words)
Approximate price: -

Our Advantages

Plagiarism Free Papers

All papers are written by the best professional writers to ensure 100% originality. We always provide plagiarism reports whenever we deliver completed papers.

Free Revisions

All papers by Grand Paper Writers are completed and submitted on time. This timely delivery of papers gives you time to go through the paper before the official deadline.


As an additional service, we will provide a title page that precedes the contents of your paper. Here, you will provide your personal details.


We also ensure that we provide an extra page for the references or bibliographies following referencing rules.

Originality & Security

At Grandpaperwriters.com, we guarantee students for the provision of security and original work. All your personal information is handled with confidentiality and is not shared with third parties. Additionally, we ensure that we provide original content with accompanying plagiarism reports to show originality.

24/7 Customer Support

Our customer support team is always available 24/7 to provide instant responses to any queries raised by students.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Grandpaperwriters.com has the best professional essay writers for quality services.


Flexible Pricing

Here, a Grandpaperwriters.com, we do not compromise on the time of our clients. We always deliver all completed papers on or before the deadlines.


Admission Help & Client-Writer Contact

Grandpaperwriters.com provides an interactive portal where students can communicate directly to their writers.


Paper Submission

Here, a Grandpaperwriters.com, we do not compromise on the time of our clients. We always deliver all completed papers on or before the deadlines.


Customer Feedback

Grandpaperwriters.com appreciates feedback from our clients to help us improve the delivery of essay writing services. As such, we are constantly changing our policies to ensure maximum customer and writer satisfaction.