Operations Design & Management: Audit Report


Audit report on the function of a local cafe.

Don't use plagiarized sources. Get Your Custom Essay on
Operations Design & Management: Audit Report
Order Essay

Demonstrate an understanding of how the operation supports or hinders the attainment of the organisation’s objectives, but also identify any outstanding operational problems, and make recommendations for improvement, focused at Board level.

The scenario:
• Café X is the only café in a quiet neighbourhood. Customer base is approximately 150 on a Saturday/Sunday morning between rush hour of 9.00am to 12.00noon, and business working days at the same time of 50 customers. The café has a loyal customer base and weekend visitors. Sat/Sun are operated by 7 staff, weekdays are staffed by 3 people. 2 staff are owner/operators at all times.
• There’s no flow in the floor plan, and no seating plan, so orders are often confused and typically take 25 minutes to fill. And, 8 minutes for a takeaway coffee. Customers line up usually for 7 minutes to make an order, because they don’t have access to the menu until they reach the front to pay before seated, whilst waiting in line they are bumping into seated customers. Café is licenced to seat 50 customers. Rush hour holds 45 comfortably, as 50 is not manageable. Groups of family want to stay and linger longer but can’t due to capacity.
• Overall recommendations is to improve the floor plan, flow of kitchen and barista areas, specific job allocation for each staff member. Place numbers on tables, orders are correct. Menus and ordering at tables. No-one is bumping into each other. Improve the ordering time. Simplify the menu.
• Compare and contrast with a successful café at the same times to review process flow and design. Who are operating with half the number of staff, and smaller floor plan.

Criteria & Marking:
Operational Audit Reports is to assess the ability to demonstrate the level of analysis and problem-solving required for higher grades.

The audit must concentrate on the operational aspects of the Café.

While there may be marketing or strategic issues involved, it is clear the DESIGN NEEDS FOCUS and PROCESS FLOW NEEDS IMPROVEMENT to improve the capacity and inputs and outputs of the café.

The aim of the assignment is not only to demonstrate an understanding of how the operation supports or hinders the attainment of the café’s objective of fast, friendly, efficient service, but also to identify any outstanding operational problems, and make recommendations for improvement.
Operations Design: Audit Report

The report should include the following:
• Executive Summary:
o Brief one-page overview of the study together with your findings/recommendations, justification, and implementation plan. − 200 words
• Introduction:
o Introduce the case study including why this topic is relevant to the performance of the business.
o You need to specify the objectives and scope of the audit.
o You also need to identify the stakeholders, the methodology you will use, any data you need to collect, and how that will be analysed – 150 words.
• Conduct of the study:
o Outline what you did, who you spoke to, and any other sources of data that were used. Include a brief description of the business or organisational objectives and context including its method of obtaining competitive advantage.
o Detail what you found.
o Include any literary research you found relevant to the topic − 350 words.
• Analysis of the processes or operations involved:
o Compare and contrast with best practice.
o Identify any problems encountered.
o Did anything go wrong?
o Identify the risks: Explain the risks if this issue is not adequately addressed by the organisation − 350 words.
• Recommendations:
o What recommendations are you making to the Board?
o Justify these in terms of corporate strategy, cost/benefit, mandatory activities or processes.
o Ensure your recommendations are doable.
o Include an implementation plan (give the board something to recommend that is justified, doable, and includes a way forward) − 350 words.
• Conclusion:
o put the study into perspective, in the context of the objectives, demonstrating whether or not they have been met. − 100 words.
• References:
o List any articles or websites explicitly referred to in the report APA referencing. 10 references.

Grand Paper Writers
Order NOW For A 10% Discount!
Pages (550 words)
Approximate price: -

Our Advantages

Plagiarism Free Papers

All papers are written by the best professional writers to ensure 100% originality. We always provide plagiarism reports whenever we deliver completed papers.

Free Revisions

All papers by Grand Paper Writers are completed and submitted on time. This timely delivery of papers gives you time to go through the paper before the official deadline.


As an additional service, we will provide a title page that precedes the contents of your paper. Here, you will provide your personal details.


We also ensure that we provide an extra page for the references or bibliographies following referencing rules.

Originality & Security

At Grandpaperwriters.com, we guarantee students for the provision of security and original work. All your personal information is handled with confidentiality and is not shared with third parties. Additionally, we ensure that we provide original content with accompanying plagiarism reports to show originality.

24/7 Customer Support

Our customer support team is always available 24/7 to provide instant responses to any queries raised by students.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Grandpaperwriters.com has the best professional essay writers for quality services.


Flexible Pricing

Here, a Grandpaperwriters.com, we do not compromise on the time of our clients. We always deliver all completed papers on or before the deadlines.


Admission Help & Client-Writer Contact

Grandpaperwriters.com provides an interactive portal where students can communicate directly to their writers.


Paper Submission

Here, a Grandpaperwriters.com, we do not compromise on the time of our clients. We always deliver all completed papers on or before the deadlines.


Customer Feedback

Grandpaperwriters.com appreciates feedback from our clients to help us improve the delivery of essay writing services. As such, we are constantly changing our policies to ensure maximum customer and writer satisfaction.