Why is listening such a critical management skill to build credibility and trust?

Listening Skills

Listening as a leadership skill is imperative in building a better working relationship, trust and credibility since it opens up the parties interacting (Bolden, 2016). Listening skills is imperative in creating credibility and trust since employees and managers would be able to understand their roles and instructions given from their seniors or juniors. In addition, trust will be created when a person is able to understand better what is being said to them, without misinterpretations. Listening skills creates trusts and credibility to the extent that workers are able to understand what is expected of them at workplace, do the jobs to the required standards and with very minimal follow-ups.

References

Bolden, R. (2016). Leadership, management and organizational development. In Gower handbook of leadership and management development (pp. 143-158). Routledge.