You are the executive manager of a business. It has come to your attention that some of your employees have not been accurately reporting their actual hours worked on their submitted time sheets. You will correct this issue going forward with a formal control system. Following the four steps of a formal control system, write the section of your employee handbook that consists of the standard which details how employees are to properly request leave and report time worked, followed by the other three steps, detailing the proper implementation of a formal control system suitable to this situation
Expert Answer
The four steps of a formal control system are – (i) establishing standards and methods (ii) measuring the performance (iii) determining whether the performance matches the standards (iv) taking corrective action.
The formal control system will set standards for employees on how to request for leave and also with regards to their attendance. Employees will now have to mail a leave request to their supervisors. Sick leaves and medical leaves will have to be accompanied by a medical certificate in case duration of leave exceed three days. Attendance will now be recorded using a biometric attendance recording system.
Performance of employees with regards to their attendance and leaves will be measured against the set standards. This will help the supervisor in determining if the actual performance matches the standard or not. If there is a mismatch then corrective action will have to be taken.