Which three of the following statements are correct? (a) Any TOM improvement programme in a business will have only a one out of two chance of immediate success if it is not implemented effectively, and furthermore, if it is not continuously supported by top management. (b) a factor that appears to influence the eventual success of a TOM improvement programme is recognizing any success formally, and rewarding the effort and initiative. (c) The heart of a TOM improvement programme is training. Not only should the programme have an appointed training manager as the prime mover, but all the staff of a business also need to learn the quality techniques. (d) TOM losses its effectiveness when the initial enthusiasm wears off after the “leveling off” phase of the programme, and needs to be either “rebolted” or again “kick started” with more motivational slogans and exhortations such as “Quality is life – make sure you get yours!” (e) The Prize and National Quality Award serve as examples of how quality awareness and improvement may be stimulated in countries and their businesses. 1. acd 2. bde 3. bce 4. abc 5. cde
Expert Answer
Answer 3. bce is the right option.
TQM doesn’t have a 50% chance of success as mentioned in ‘a’.
Slogan’s are redundant part of TQM, training is the heart of it.