Solved: Think of an example of any manufacturing (e.g. 3M) or service (e.g. Southwest Airlines)

I have chosen Amazon.com a leader in e-commerce industry.

Operations mission :

To build a customer centric online platform for customers so that they can find any thing of their wish .

Amazon has key focus to provide its customers across the globe an unmatched service experience.

Order winner: The 24×7 hours availability, easy way to place order , competitive pricing and online way to market etc. can be said as the order winners for a company.

Order qualifiers: The support executives, website working, products catalogues and displays are necessary to win the orders from the customers.

Distinctive competencies:

Amazon has largest collection of goods and services.

The quality of Amazon services is highly recommended by its customers.

The customer satisfaction and feed back is quite important for Amazon as a company.

Amazon helps its customers to choose and opt best products and services for them.

The true review are available from its customers which tells each aspects of an event.