Solved: Quality standards generally are more difficult to establish in service operations than in

It is true that quality standards are more difficult to establish in service operatons than in manufacturing operations.

Reasons

1.In manufacturing oparations, focus is mostly on the product being manufactured(i.e, packaging of the product aufactured, product design shall be according to the needs of the customers,technology used to manufacture a product should be accurate, purchasing must ensure the good quality is provided by the supplier etc), But the srvoce opaerations look beyond the product orientation and pays significant attention to customers transactions and employee behaviour to improve the quality of the services they are provided and customers should attracted more.

2.Service quality standard are different from the manufacturing quality standards. MAnufacturing standards are mentioned in the 1^st point and the service standard include the following

-services shall be provided on time without any delay

-Services shall have to be completed in all the manners

– Accuracy of the service performed should be there.

-Consistency in all the services should be there.

-Accessibility of the service must be conveinent for the consumer

3.Under service opeations, setting servive levels and measuring them may be difficult.

Under manufacturing, it is aesy to easure the output, scrap and rework, but under service operations, it is difficult to measure the human behaviour and the judgements that a normal human make abou the services provided.