Solved: Quality is essential to the success of Operations Managers

Quality is essential to the success of Operations Managers, and business as a whole. I posted a video below that I think explains quality well. Take a look at this video, and share your thoughts. https://www.youtube.com/watch?v=ZpFqnefTGA8&feature=youtu.be

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It was a great video on quality with well defined extents gives complete awareness on the quality of a product. As stated in the video quality is of total customer satisfaction according to their needs. Quality of design, Quality of conformance, Quality of performance are the Dimensions which gives in-depth view of quality and realtime examples heps in providing clear understanding of quality. I think there was no another type of definition to define quality where this video covers all the aspects regarding quality.

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