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Solved: Jane Smith is ready to purchase a new smartphone. She has approached your

Scenario and customer profile: Jane Smith is ready to purchase a new smartphone. She has approached your company for a phone, including services (text, talk, data, etc.). Jane has three children, so the ability to take quality photos is important to her. She also has family located internationally, so she will need both international and domestic calling services. Jane has a teenager, who only sends text messages, so she must have unlimited texting, Jane has a restricted monthly budget, so she will need a reasonable plan, which is better than your competitor. She is a swimmer and will frequently use her phone by the pool. She will need a warranty plan. Part 1: Prepare the sales script, using the template provided below, if desired. Within your dialogue below, include the following required elements: Greet the customer; your opening should be at least 6 sentences Describe the product Include one question to gain the customers attention Include any questions to better understand her needs Address the customers needs The customer asks about a competitors phone, address the competitions product and services in a truthful, educated manner . . . .Address one buyer concern or resistance, such as the price of the phone Address a service plan, including a warranty for the phone . Remain ethical and make no promises you cant keep .Gain the customers commitment and effectively close the sale; your closing should be at least 6 sentences Raman (Sales Hi Maam, how are you? Representative) I am good, how are you? Customer) Your Name I am fine, thanks for asking. How can I help you today? I want to purchase a smartphone Oh great! I can surely help you with that. Can you explain a little bit more. What kind of phone you are looking for? Yes. I need a phone that includes unlimited texting and international calling Ok. Is there anything you would like to add? Yes.I love talking pictures so it would be great if I can do that Yes. I can surely help you with that. Thank you We have this plan called Your Name Your Name Jane Your Name Your Name Jane Your Name
Jane Smith is ready to purchase a new smartphone. She has approached your company for a phone, including services (text, talk, data, etc.). Jane has three children, so the ability to take quality photos is important to her. She also has family located internationally, so she will need both international and domestic calling services. Jane has a teenager, who only sends text messages, so she must have unlimited texting, Jane has a restricted monthly budget, so she will need a reasonable plan, which is better than your competitor. She is a swimmer and will frequently use her phone by the pool. She will need a warranty plan. Prepare the sales script, using the template provided below, if desired. Within your dialogue below, include the following required elements: Greet the customer: your opening should be at least 6 sentences Describe the product Include one question to gain the customer’s attention Include any questions to better understand her needs Address the customer’s needs The customer asks about a competitor’s phone, address the competition’s product and services in a truthful, educated manner Address one buyer concern or resistance, such as the price of the phone Address a service plan, including a warranty for the phone Remain ethical and make no promises you can’t keep Gain the customers commitment and effectively close the sale: your closing should be at least 6 sentences

Expert Answer

Answer
Raman The name of the plan is family plan-100.In this plan you have to pay just $100 per month in which you will availed unlimited calling and texting domestically, 1000 minutes of international calls and 6GB of high speed internet.
Jane So, what will be the charges if I use international calling beyond 1000 minutes and any warranty plan?
Raman Sure,maa’m this plan is for people like you so we have some additional features attached with it, if you want to call more than 1000 minutes then, you have to buy smart minutes having multiple of 100by paying a reasonable amount.You can also avail phone secure service by paying one time charge of just $50 for 1 year. It contains protection from damage and theft.
Jane That sound nice but company Y has better offer and charging less amount for these services.
Raman Maa’m, company Y may be charging less but their features are not standard than ours.They have hitting issue in their smart phone also their network quality is not good. We are getting response of frustrated customers of Company Y who are complaining about frequent call drop,slow data transmission etc and switching to our company.
Jane ohhh.So what ever you guy’s are delivering naah?
Raman Yes maa’m, we do deliver our commitment and we do not make false offer.So Maa’m you are purchasing the plan right now!. what are the document you have.
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