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CASE 10.3 Expecting Change-Positive Behaviors
“We are going to have to make sure that our direct reports know what we expect in terms of change-positive behaviors,” said Mary Prevost to Jim Andres, her colleague and fellow manager.
“I know, and I have a pretty good idea of what I expect of my employees. What I don’t know is how I should go about conveying my expectations,” replied Andres.
“We are supposed to get our recommendations about this issue to the change leadership team by next Monday,” said Prevost to remind her colleague of the deadline they faced. “Do you have an evening free this week we could set aside to brainstorm a little?”
“Good idea,” answered Andres. “How about tomorrow night?”
“Works for me,” responded Prevost. “In the meantime, let’s both jot down any ideas that come to us and bring them to the meeting tomorrow night.”
Discussion Questions
1. Is it really so important for employees to know what is expected of them? Why or why not? What kind of problems might occur when employees do not know what is expected of them?
2. If you were going to join Andres and Prevost in their brainstorming meeting, what ideas would you suggest?
Please answer all of the questions, if you can not answer all of the questions do not reply.
Expert Answer
1) a) Yes, it is quite important for employees to know what is expected from them. By this awareness , they will make ready themselves to face any production and performance challenges. They will also meet with the target assigned.
b) If , employees will not know what they have to do or expected from them then it might be possible that they delay the most important activities and do less important tasks first. It is also possible that their attitude and behavior will not be in line with the organizational ethical framework.
2 ) I will suggest the following ideas to Andrea,
A) A routine meetings should be organized by the team leaders with their subordinates. It gives them an opportunity to tell their genuine ideas.
B) People will have to improve their communication and coordination.
C) I will suggest to make a new guidelines for the employees which will include new expectations from the employees.
D) organization should try to promote self managed individuals as well as teams.
E) A more disciplined structure should be implemented by the upper management.
F) People should be given appropriate and equal chance to grow and contribute towards organizational development.
G) A healthy work place environment must be promoted by the managers at all levels.
