Questions Do you believe that small companies should engage in international business? Why or why not? Total Quality Management is an aggressive effort by a company to achieve superior quality. What strategies can a service business do to achieve total quality management?

Business and Quality Management

The current international markets incorporate even the smallest of businesses the change and strategies to carry out their activities on a global level as this alters the amount of risk landscape associated with small businesses. This is due to a concentration that these businesses will put on the emerging markets that typically reward them with significant opportunities for profits if the local market falters (Fletcher, 2004). Therefore, small business should go global in conducting their operations as this will lead to the success of the company with an increase in product flexibility and acquisition of modern techniques for performing business operations. When certain goods and services are not adequately doing well within a small business, there are always opportunities and higher demand on a universal level. Therefore, there is the need to look for new opportunities and markets where these products can do better for the even much higher process than they are in a local base.

It is the critical function of total quality management to incorporate a useful technique that will provide a long-term advantage to the company through consumer satisfaction and effective administrative services within the business. In this type of management, it is the duty of the entire members to come together and engage in enhancing the processes, goods and service production, and the kind of culture in which they operate (Hoang, Igel & Laosirihongthong, 2010). Attaining total quality management within a service business requires the need of various approaches that are significantly essential in effective service delivery. The full quality management element technique is one approach that takes into account the strategic business processes or institutional units and typically applies the tools of overall quality management in enhancing improvements.

References

Fletcher, D. (2004). International entrepreneurship and the small business. Entrepreneurship & Regional Development, 16(4), 289-305.

Hoang, D. T., Igel, B., & Laosirihongthong, T. (2010). Total quality management (TQM) strategy and organizational characteristics: Evidence from a recent WTO member. Total quality management, 21(9), 931-951.