Question & Answer: . The e-commerce process comprises 9 headings for MYERS. https://files.acrobat.com/a/preview/…..

1) Our Supply Chain

The supply chain of Myer is very organized and robust. It all starts at Myer’s National buying office. Myer releases an electronic purchase order through EDI, (which is an electronic exchange of information between Myer and its suppliers). Once the suppliers receive the purchase order, they acknowledge the receipt of the order, and validates the order within two working days. Then supplier sends an electronic advanced shipping notice to the distribution centers, and then material is shipped to distribution centers. Distribution center then authorizes the payment. The material from the distribution centers are sent to different stores. For all the direct deliveries to the stores, stores authorise the payment. Stores record the sales through GTIN

2) Item Identification

All the items will have a unique identification number, which is the major aspect of EDI. The E-commerce process ensures that there is a transparency and accutacy in the communication. All the products that reach the stores will have a barcode or a unique identification to ensure that products are identified according to the unique number allocated to it. This ensures that the product movements are traced without any hassles.

3) EDI purchase orders

These are the electronic purchase orders that are released in the system for the suppliers. Based on the order quantity, suppliers plan the orders. Myer loads orders to the system almost four times a day, and suppliers download those orders from the system. Suppliers need to check the system daily from the time to time, for any new orders. If there is any discrepancy, suppliers should refuse the order. If they do not refuse, it means, they have accepted the order and are deemed to supply the order.

4) EDI reverse purchase order

This is the purchase order which suppliers send to buyers against the order they receive from the buyers. Let’s take for example, buyer sends a purchase order through EDI. Supplier accepts the order and prepares to send the material. Before send the material to buyer, supplier has to send a reverse purchase order on how many items is he sending to the buyer. Let’s say, a buyer orders for 100 numbers each of 10 items of accessories from a supplier. Apparently, supplier just has 8 items of 100 each and 2 items of 50 each. Supplier before sending this quantity prepares a reverse purchase order of the number of items he is sending to the buyer against his purchase order. If total quantity that buyer ordered was 1000 (that is, 100*10), then the reverse purchase order will have 900 (that is, 8*100 + 2 * 50).

5) Quality assurance

Al the merchandize should conform to the Myer’s specifications. If any of them is not conforming to the specifications and applicable standards, they are kept aside.

6) Making goods floor ready

All the merchandize that comes from the suppliers will have rate tags hanged to them, such that Myer’s workmen need not sit and fix the labels. They come in a all ready state, and once they reach the store, they are just hanged inside the store. It means, the goods that arrive from suppliers are floor ready, that is ready to be hanged in the shop floor.

7) Picking and Packing by store

The store checks the purchase order and reverse purchase order. And discrepencies, or defects or any wrong orders issued or received are picked and packed and sent back to the supplier.

8) Evaluated Receipts settlement

After a clear evaluation, all the receipts are settled to the suppliers. The payments are made based on cleared receips, and all the dues are cleared by the store once it checks and confirms the merchandise.

9) Compliance with the E-Commerce Operational Processes and Standards

The merchandise which does not comply with the Myer quality standards or statu-tory requirements will be rejected at the distribution centers or stores and are sent back at the cost of the supplier.