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http://hwsolutiononline.com/homeworkhelp/Operation-Management-Homework/Maple-Leaf-Foods-Inc.-A-The-Listeriosis-Crisis-Jeffrey-Gandz-Professor-Jeffrey-Gandz-wrote-this.html
CH 12 Case Study – Maple Leaf Foods After reading the case, please responds to the case questions : 1. What should Michael McCain do in the first three hours after receiving the news about the linkage between Listeriosis and the products shipped from MLF’s Bartor Road plant? 2. What will he need to do in the next month? In the next three months? In the next year? Be explicit about your recommendations. 3. What are the consequences of your actions?
Expert Answer
Ans – 1: The first and foremost Important decision would be to stop the production MLF’s Bartor Road Plant as this is priority step to stop inceasing any contingency further more, in addition the supply of that plants finished product should be held and supplied stock would be recall back to the plant for health inspection to avoid any casualities.
Next step would be to Inform the Bartor Road plant about the incident that took place. CEO of that plant should be given full authority to stop the circumstance and recall the products there were in distribution or in stock at any selling point. To Primary caution the recall should be given official authority to plant head and should be checked what is the source of this pathogenic bacteria.
Ans: 2 – The Standard Operating Procedures should be assessed and there should be additional work on finding the possibilties of source of contamination, meanwhile the company should initiate full sanitary standards check on every plant of the MLF’s company. Every plant should be audited for quality standards and a agency would be appointed that will revise the quality standard and inspect the operating procedure. The worker training and chance of contamination should be check on thier sides also.
– To avoid any further situation like this MLF should consider health inspection of raw material and supply should be checke. Outside facility contamination assessment should be done and check the outside contamination is possible through ready to eat product or not. Consider the reaction to customer and possible affect to the customer specific sets of instruction should be printed on food packets and product description.
– MLF’ should start in-house prodcution of the raw material and strict sanitary check and SOP should be there to follow. MLF should start the own distribution and retails store so that they could operate as per the Standard operation and could avoid the contamination through the supply channel if the chances of contamination are from supply channel, Additionally standard training and sanitary check should be there on employees, regular check ups on sanitary audits since this is food product chances are there always for contamination from minimal carelessness.
Ans 3 – The contamination will be minimal and through own distribution and retail stoe MLF can reduce cost in supply and logistics that cost would be allocated on sanitary condition of company and there would be minimal incidents like this.
