Question & Answer: How do patient, employee and physician satisfaction impacts healthcare…..

A growing body of evidence suggests a link between patient experience and quality and safety of health care. Patients’ overall hospital rating and willingness to recommend the hospital had strong relationships with technical performance in all medical conditions and surgical care. Improved patient satisfaction is associated with increased levels of adherence to recommended prevention and treatment processes, improved clinical outcomes, better patient safety within hospitals, and lowered need for health care utilization. Studies have found significant links between patients’ ratings of their clinical experience and surgical outcomes, patient safety measures, and mortality. Other studies have found associations between patient satisfaction and staff cultural competency and levels of patient staffing. Thus, the experiences that patients report carry significant weight, as they can serve as an indicator of the actual quality of the care they receive.

Despite the general belief that healthcare worker satisfaction has a significant impact on patient satisfaction, the research results show that the correlation factor between these two is relatively low. Despite this, the obtained value of correlation cannot be neglected, therefore it can only corroborate the fact that healthcare worker satisfaction does impact patient satisfaction. The results of the study show that the satisfaction of healthcare workers with the time they have to accomplish their assigned tasks has the greatest effect upon patient satisfaction