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Go back and look at the job description you wrote for Bill Ryan based on the article at the end of Chapter 4. Go to salary.com and search on the Salary Wizard – Basic Report for customer service representatives. How much do you think Bill Ryan gets paid? How does your job description compare to those on the website? How might differences impact the salary?
Expert Answer
From the description I presented in the last assignment, the job description for Bill Ryan as a customer service representative or agent for the company means that he earns roughly $44,497 as an annual salary. I have suggested this salary while comparing his duties and competencies with the descriptions presented on the site for the customer service representative three.
Comparing the three job customer service descriptions from the site presents some similarities and differences as described below.
Customer service representative (1)
An individual is supposed to provide the following descriptions: he is supposed to process orders, prepare correspondence, and fulfilling customer needs so as to ensure customers are satisfied. He should have a high school diploma or any equivalent plus a 0-3 years experience within the field or rather in a related field. He must possess knowledge of the commonly-used ideas, concepts, practices, as well as procedures in a given area. An individual deeply depends on the instructions and some pre-established principles in order to carry out duties of the job. However, he works under the immediate supervision and the basic job functions or responsibilities do not normally entail exercising independent decision; he or she in general reports to a supervisor. This type of customer service representative is entitled to an average annual salary of $33,092.
Customer service representative (2)
Suggests that an individual has the duties to process orders, correspondence, prepares, and fulfils consumer needs so as to ensure customer satisfaction. One must have a high school diploma or any equivalent plus 2-5 years of experience within a field or in any related area. He or she must be familiar with the standard concepts, ideas, procedures, and practices. He or she depends solely on experience as well as judgment to plan and attain goals. One performs several of complicated duties and has to report to the supervisor or manager. Also a wide range creativity and latitude is needed. The annual salary for this type is an average of $38, 460.
Customer service representative (3)
One is entitled to processing orders, preparing correspondence, and fulfilling customer needs so as to ensure customer satisfaction. An individual should possess a high school diploma or any equivalent plus at least 5 years experience in that field or in any related field. He or she should also be familiar with several concepts, practices and procedures related to the field. One depends on the experience as well as judgment so as to meet the goals and objectives; performs several tasks that are complicated. He or she typically reports to the manager or supervisor; and requires a broader extent of creativity and latitude. One is entitled to an annual average salary of $44, 497.
Therefore, my job description presents some requirements and duties that are similar to those described on the site. But there are some differences; for instance there is a difference in the qualifications and competencies which is the reason in variations in terms of salary pay. In this light, an individual with a diploma and a 5 year experience performing several complicated tasks cannot earn same salary with the one described in the first description in the website.
