Question & Answer: Describe the communication process and the various kinds of communication in…..

Communication process is set of steps which are taken during a formal conversation in an organization. The motive is that the receiver may get what is communicated to him. Employees communicate many times in a day by emails, face to face meetings, chats, phone calls,or any social media application etc.

Because employees are divided into different departments and coordination is very important amongst them hence effective communication is very important in an organization.

The Communication Process Model- As I have stated above communication process are set of steps which are taken during a formal conversation in an organization. Here are the steps-

Source- The message is initiated by the source. It may be group, individual or inanimate object. This is who started the communication

Encoding- The moment the source has decided what message is to communicate the second step is that he should decide how the content should be kept that the receiver feel easy to understand

Now the sender uses his views in the communication and it is affected by the sender’s education, language, interpersonal relationship, knowledge, attitude, experience etc.

The content- The message contains the thought, ideas, and conceptual content. The message which is to be conveyed needs a channel. The channel is the medium from which the message travels.

If the sender has sent voice as a medium it will be called oral communication and if it is in written then it will be called written communication.

The medium may be phone, letter, and e-mail. Telephone, internet etc.

Decoding- Now the receiver understand the message in proper perspective. He understands what the message means. It depends on the receiver’s knowledge, education, experience etc as well as sender’s virtues as I have stated above.

Receiver- Receiver is the person to whom the communication has been sent.

Feedback- The last step of the communication process is the feedback. The feedback means that the sender should be insured that the message sent by him has been clearly understood by the receiver. The confirmation is feedback. If the feedback is positive it means that the communication is effective.