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Purpose of the business plan
A business plan is an operative means of describing your goals and the steps needed to reach them. It obliges as your companys resume, explaining objectives to investors, partners, employees and vendors. It also spells out your purpose, vision, mission statement, and means of operation. It provide you with directions for every decision you make going forward when you grow your business.
The purpose of this business plan is to maintain a long range views as the business makes daily decisions.
It will provide the business with a starting point and outlines a timetable that drives us activities and strategic alignment with your main business tactics as you track your process. By outlining your goals and how to reach them, the business plan will help you prepare for the future.
Profile of the business
Woolworths Holdings Limited (WHL) is a leading retail group with a strong existence in sub-Saharan Africa, Australia and New Zealand.
WHL consists of three major operating divisions: Woolworths South Africa, David Jones and Country Road Group.
The first Woolworths store opened its doors to the public in Cape Town, South Africa, in 1931. Its founder, Max Sonnenberg, captured the publics imagination with dynamic store policies that set Woolworths apart from its competitors. Three years later, a second branch opened in Durban, with another two, in Port Elizabeth and Johannesburg, opening a year later. Since then, Woolworths has consistently built its reputation for superior quality, exciting innovation and excellent value.
In 1997, WHL acquired a controlling interest in Country Road Group, with the remaining shares acquired in 2014. The Country Road brand was founded in 1974 as a manufacturer and supplier of womens casual cotton shirts. The brand was re-launched in 2004 and has evolved into a leading lifestyle brand renowned for stylish, high quality apparel, accessories, and home ware.
Country Road Group has subsequently expanded into a house of brands by:
Launching Trenery for customers who appreciate the beauty of simple, sophisticated collections that are modern in approach and classic in style;
Buying Witchery, an Australian style authority fashion brand, in 2012;
Obtaining Mimco in 2012, offering accessible, luxury accessories with a quirk; and
Getting Politix, a leading Australian menswear brand, in 2016.
On 1 August 2014, WHL acquired David Jones for A$2.2bn. David Jones opened its first store in Sydney in 1838 with a mission to sell the best and most exclusive goods. There are now more than 40 David Jones stores all over Australia and New Zealand offering customers the best brands across fashion, beauty, and home. David Jones is not only Australias oldest department store but also the oldest department store in the world still trading under its original name.
With effect from 1 September 2017, a new regional Australian corporate and operational structure, Woolworths Australia, was introduced and operates out of its head office in Melbourne, Australia. The Woolworths South Africa division and WHL Group head office remain in Cape Town, South Africa..The Group now has more than 15 million customers, employs more than 46 000 employees across 14 countries, and trades in more than 1 576 store locations.
Woolworths is a retail that sell quality product, their target market is a working class. A customer that can came in store and buy anything that is quality by not waiting for clearance sales or specials.
Their location is specifically on the shopping malls and centers. It is rare to find woolies store in community shopping center. They are even naming the store with the name of the shopping Centre. You can find the woolies store in most of the big mall in Africa in different sizes with different customer classification that depends on the location that the store is in.
Ecommerce & social media strategy
Social media is dominant for e-commerce, its importance has grown to massive extents over the years with its ability to reach specialized tarns of consumers.
Brands that relied on traditional forms of advertising to further their base have taken to enhancing their brand to fit into different social media roles on the web. E-commerce brands can target consumer collectives with a range of purchasing capacities through planned social media strategies.
These social media strategies should aid in developing healthy patterns of online engagementAn e-commerces social media platform accounted for 1 out of 10 customers directed towards the site.
If the engagement levels on your social media campaigns decline, it will also affect the reach on your new posts since Twitter, Facebook, Pinterest etc., push content based on follower engagement formulae.
Woolworths content on the social media is about their product on food and on clothing. But on clothing they show the whole outfit meanwhile they are advertising may be the shoe or the bag or the dress so that customer can see the trend of that particular product.
will depend on the contents of your order and your delivery location.
When you check out, you will be offered the choice to have everything youve ordered delivered together, or to have your foods items delivered earlier if you wish.
We offer free delivery for first-time orders, and from time to time we may offer free delivery for customers who spend more than a specified amount on their orders.
Food orders: – Timeslots: Between R50 and R90. The cost of delivery is determined by your delivery address and the items that you have ordered.
For clothing, homeware and beauty items: – Timeslots: R5
– Value (delivery within 5 working days): R25. If the clothing, beauty and home items in your cart are more than R475 in total, this option is free. – Standard (delivery within 3 working days): R35. Available in selected suburb
-Food items can be delivered the day after you place your order. Your delivery options are: – Timeslots: There are 3 of these available per day: 10am to 1pm, 2pm to 5pm, and 6pm to 8pm.
For clothing, homeware and beauty items, your delivery options are – Timeslots: – Value: Delivered in 3 to 5 days
There are 3 of these available per day: 10am to 1pm, 2pm to 5pm, and 6pm to 8pm.
-We are now trailing a new option for clothing, homeware and beauty orders in selected suburbs:
-If your order includes both food and non-food items, you can choose to have your order delivered all together in a timeslot or have your food items delivered earlier than the rest of your order.
-Youll receive three emails from us when you place an order on our website or app. First, well confirm that weve received your order. Then, well confirm that your order is being processed. When your order is on its way to you, you will receive an SMS with the order number and a link to view your delivery status. Finally, we send you an email to confirm that your order has been delivered.
In case of advertising and promoting Woolworths is using different platform to reach to its customers strategies that are in place it is to use the online advertising strategy in these online strategies advertising the business in terms of food and clothing
They are using these platforms to engage with their potential and existing customers:
I think Instagram is the most effective social media platform for Woolworths, because unlike any other social media, Instagram runs to followers newsfeed like friend unlike Facebook and twitter you have to go to page to see the story of Woolworths.
Secondly most of the people that are customers at Woolworth uses Instagram.