Organizations need a “quality-management viewpoint” (Kinicki & Williams, 2016, p. 61), which includes quality control, quality assurance and total quality management (TQM). What makes TQM different from control and assurance? Should quality be what an organization inspects or expects? Why? What is the link between TQM and a learning organization?

Total quality management (TQM) is difference from control and assurance to the extent that TQM is the overall strategy that is put in place to achieve maximum satisfaction and quality in the production of a commodity. TQM is mostly involved with the human resource aspect of management where employees are expected to adhere to the highest standards of practices while paying attention to the technical operations. Quality should be what an organization expects as opposed to inspects. It means that quality is expected due to the amount of resources invested in the production process of either a good or a service or both (Ross, 2017).  Expectations is made in trust of the sophisticated techniques to make a quality product at least cost possible. The link between TQM and a learning organization is, the continuous improvement notion that aims at giving the best results from the input investments. Meaning that total quality investment aims at giving the best practices to give desired outcome with an open mind to learn from mistakes or competitive market forces.  

References

Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge