I. Attention Grabber
Malaysia currently was buzzing around with the incident that happened between an Indian college student with the first lady of One Voice One Malaysia. The scene which was recorded at Universiti Utara Malaysia in north Malaysia had been a very devastated story among the students and the government itself. These phenomena really taught us how two person or two different people learn to be a good speaker and a good listener. So, how are we going to build the attitude in ourselves to be a good listener when someone is talking? How are we going to react and to respond?
II. Introductory Remarks
Do you know that being a good listener to someone that we love or to somebody that really needs someone to hear them is actually a very well manner attitude? Everybody in this world needs someone to be with them to listen and to share something together. Therefore, you will learn more how to be a good listener in person and how to gain your humanity attitude.
III. Reveal Topic
As for today, I would like to elaborate and to highlight some important tips on how to be a good listener to everybody.
Listening is an essential part of communication, and it is different from hearing. Being a good and patient listener helps you not only solve many problems at work or home, but also to see the world through the eyes of others, thereby opening your understanding and enhancing your capacity for empathy.
[ Let me start with the steps and skills of being a good listener ]
i. Place yourself in the other person’s shoes.
a) look at the problems from the other person’s perspective and actively try to see his or her point of view. b) It is not a good idea to consider yourself to be smarter than the speaker and assume that if you had been in his or her shoes, you would have seen your way through the problem much faster. c) Remember you have two ears and one mouth for a reason.
ii. Create a conducive physical and mental space.
a) Remove all distractions and give all of your attention. b) Turn off cell phones because it may be easiest to arrange to talk somewhere that distractions will not occur. c) Quiet your mind and open yourself to whatever the person might have to say.
iii. Stop talking and try to be silent.
a) It might sound obvious and trite, but one of the biggest obstacles to listening, for many people, is resisting the impulse thoughts. b) Likewise, many think that empathy means sharing with the listener similar experiences that the listener has had. Both can be helpful, but they are easily abused. c) Put aside your own needs, and wait for the other person to talk at their own pace.
iv. Follow and encourage the speaker with body language.
a) Nodding your head will indicate you hear what the speaker is saying, and will encourage them to continue. b) Adopting body postures, positions and movements that are similar to the speaker will allow the speaker to relax and open up more. c) Try to reassure the speaker that all is well.
d) Whatever the conclusion of the conversation, let the speaker know that you have been happy to listen and to be a sounding board. e) Reassure the speaker of your intention to keep the discussion confidential.
[ So, here I will sum up the importance of being a good listener.]
A. Summary of Main Points
In a nutshell, I think one of the best way to be a good human being is to be a good listener. Not only listen to their problems but listen what they might want to share. The happiness, miserable, dissatisfaction and everything. Remember, that what goes around comes around.
B. Concluding Remarks
In my observation, I think that Malaysians are lousy listeners. Let us start changing our attitude to being a good listener. Let’s start listening to our surrounding and giving respond to our society. All in all we can be a good listener in the world.