Instruction provided
Read the following articles: 1) Lean Six Sigma and 2) Plan-Do-Study-Act (PDSA) Directions and Examples.
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
https://www.ahrq.gov/health-literacy/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2b.html
After reading each article, answer the questions below in a discussion post:
1) Based on research you have reviewed from reliable sources, what are some issues facing healthcare systems today? Please list at least two issues.
2) Based on data you have reviewed from reliable sources, what are some proposed interventions or changes that can be made to address the two issues listed in the response above? Please list one proposed intervention or change for each issue (two total).
FOR EXAMPLE: Many healthcare settings are challenged with measuring patient satisfaction with services (Kershner, 2020). One way that research has shown to address this issue is by administering patient surveys through email immediately after the visit; this method has increased return rate of satisfaction surveys by 50% (Francis Marion, 2019).
