Department of Business Administration Organization Design and Development- MGT 404 Assignment – 1 CASE STUDY Submission date: End of Week 7 (23/02/2019) Marks: 5 Peppercorn Dining Objectives of the Case: Review principles of entry and contracting. Critique data gathering and analysis strategies. Practice designing feedback processes. Overview of the Case: Peppercorn Dining is a restaurant on the All American University campus and serves students who have purchased “meal plans” as well as cash-paying customers. A group of consultants from Square One Consulting was having lunch at Peppercorn when they bump into Drew, Peppercorn’s manager. One of the consultants, Erica, worked at Peppercorn as a student. Based on this chance meeting, Drew describes the situation at Peppercorn as he sees it and they eventually reach an agreement to do some operational auditing. After several days, the group of three consultants, Roger, Lynn, and Erica, collect data from managers at the restaurant, representatives from the parent dining organization for the university, and from various student, full time, and temporary employees. Their interviews cover various operations functions, including serving, the kitchen, cashiers, dishwashers, and supplies. Toward the end of the first day of observations and interviews, Erica describes a new development, the announcement that the university will be constructing a new dining facility and that Drew will be the head of the new unit. The consultants complete their interviews and observations and must make sense of the data collected as well as think through the purpose and design of a feedback session where Drew will hear about their conclusions and recommendations. Questions: Are you satisfied with the quality and quantity of data collected by the consultants? How will you analyze the data collected? How will you make sense of the situation at Peppercorn? What is your plan for the feedback meeting? How will you feedback your analysis and what outcomes do you want from the meeting? Instructions to students: The answer must be in English. Students must include the following in Assignment copy (Name, Student ID, CRN, Date of submission) Answer the ALL questions. Assignments should be submitted in MS Word format. Font should be Times New Roman with 12 points. You are required to work this assignment individually. You should submit the assignment via the Blackboard only. Students, who submit assignments after deadline, will be awarded ZERO points. If any student found engaged in more than 30% plagiarism, they will awarded ZERO marks in the assignment.

ANSWER TO BE WRITTEN BY THE STUDENTS

Quality and Quantity of Information Collected

Erica, Roger, and Lyn utilized both quantitative and qualitative techniques of data collection through interviewing the learners who eat at the restaurant, workers, and management of the restaurant and representatives of the parent dining institution of the university. There are various types of information gathering methods that are classified into quantitative and qualitative data gathering techniques that incorporate questionnaires, carrying out interviews and focus groups together with observations. In this case, the data collection technique utilized was reliable, and the consultant can now use the collected information for more in-depth analysis (Cummings & Worley, 2014). Also, the time used between the first meeting with Dew and the day consultants carried out the data collection, consultants had a quiet time to prepare questionnaires to be utilized in information collection process with the help of the previous employee Erica.

Analyzing the Data Collected

The information collected could be explained with the aid of graphical analysis where excel or SPSS could be utilized. The feedbacks given by the respondents could be changed into codes and then filled into SPSS or excel with the aim of cross evaluating the information gathered for scrutiny. Various statistics could be used for detailed analysis including comparing averages, analysis of variance and standard deviation (Ott & Longnecker, 2015). For information analysis, a researcher has to pick between different available statistical strategies and use one that produces the desired feedback. Also, the consultants have captured data through the use of quantitative and qualitative data gathering method. Regarding the situation at Peppercorn, the administration is about to receive a modern dining facility, and it needs to indicate excellent results for the operations of the restaurant. This will allow the administration to stand worthy of the investment the institution has announced to make in forming a modern dining facility for the restaurant.

Feedback Meeting

Planning for the feedback meeting typically entails compiling all the feedbacks in the form of graphs and delivering the presentation on the entire operations aspects of the restaurants. On the other hand, the results of the information gathered will be presented through the use of mean, standard deviation and frequencies along with detailed analysis of every aspect given by the consultant. The outcomes from the meeting will be to go ahead with operations at the restaurant and continue to serve them as consultants.

References

Cummings, T. G., & Worley, C. G. (2014). Organization development and change. Cengage learning.

Ott, R. L., & Longnecker, M. T. (2015). An introduction to statistical methods and data analysis. Nelson Education.