The idea of Knowledge Management is critical in the management of the Bouygues Telecom Way. As noted, the company is one of the largest organizations that deal with coordination of the communication systems in France. Therefore, it is struggling with the management of the flow of information in its operation. The company must adopt the use of Knowledge Management in the in handling the issues within the organization. For instance, the company wanted to implement them as well as expand the IT infrastructure that facilities quick operations. On personal opinion, Knowledge Management is essential in the systems because it facilitates coordination and right culture within the business. It is required for an organization to enhance quality operational management.
The Bouygues Company is struggling to manage the flow of information and know-how across the organization. At times, departments and individuals were unable to collaborate with employees in many parts of the business efficiently. The response to the situation was through the implementation of the KM. Currently, the company has implemented the use of the Knowledge Management efficiently, and the results are positive. For instance, the implementation of the SAP practices within the company produced positive results in the organization. The users were able to get the immediate and accurate information to get the most out of the related complex software to make the real contribution. The Bouygues has had the opportunity to expand its investment and values based on the SAP investment. The KM is useful in accelerating the movement of the new technologies through the Computer Planning Strategy.
The company implemented the ICT tools pushed the company to call and send tender notices to other companies which could implement KM through the ICT incorporations. Based on the careful market study, the Microsoft’s SharePoint Portal Server solution was selected because it is easy to apply and flexible enough to meet the various requirements of the Bouygues Telecom business. On the other hand, the speed to market was also essential. Bouygues invited Valtech which implemented the KM. The first procedure that was implemented was the SAP via the browser. The results were immediate and accurate which was in the first piloting project. On the second phase, additional thirty employees were added to the system. They managed the website carefully and monitored it closely which enabled it to build a comprehensive online library for its technical team. Additionally, Bouygues implemented Computer Planning Strategy which ensured rapid solutions that best supports the company’s objectives.
Implicit knowledge is that which one acquires naturally without reading it from anywhere. The company shared the inherent information through the SAP best practices. The pilot project was tested in north-east France – delivers support to one hundred staff using SAP. The project aimed to provide online assistance to end-users and ensure that they could share best practice of this solution. The knowledge base manages the publication and the classification of documents and provides users with a single knowledge portal. Users can add their advice and experiences relating to SAP via their browser. Results were immediate and impressive. Users need prompt and accurate information to get the most out of this relatively sophisticated software and make a real contribution to the bottom line.
The explicit knowledge is that which can be articulated, accessed and verbalized. The process of converting the tacit knowledge to the graphic is through the SAP. From their movable PCs, they can unite to the technical knowledge base on the gateway and access professional files and recommendations made by their colleagues in similar situations. If an archive is not 100 percent relevant, they can improve it and make their expertise available to others. In a matter of months, Bouygues Telecom has constructed a complete online public library of technical knowledge. Technicians now have rapid, real-time access to the total of the company’s expertise. It is also highly multipurpose. Technicians can explore the information base rendering to numerous standards counting full text, and their exact parts of attention. End-user feedback is also extremely positive.