USA: +1 (725) 712-1730 
Sign in
INFO6064 APPLIED HEA LTH
SYSTEMS MANAGEMENT
Assignment #2 – Report
A report on an Outreach program Seniors Support Program
FEBRUARY 6, 2019
HIMANI 0908505
Fanshawe College, London, ON
Durham Mental health services started their services in year 1987 and
this is a not profitable organization. That provide their services to the individuals and families who are
suffering from mental illness and who needs daily assistance in their Activities of Daily Living (ADL). They
render their services throughout the Durham region.
This organization raises awareness among public regarding mental health illness, aid those people who
are living with this discrimin ation, provide services for elderly people, and render services to the
community. Durham Mental health services is accredited by the Accreditation Canada. This organization
is funded by the Central East Local Health Integration Network (CE -LHIN), the Ministry of Long -term
health Care (MOLTH) and by Durham region department of social services (Durham Mental Health
services – Home page 2019)
Introduction
The purposes of the report are as listed below:
1. Develop a proper channel of co mmunication to establish the outreach program with the other
team members.
2. To develop a full -fledged SWOT analysis, to make the outreach program successful.
3. To know about the program more in detail, for determining its outcomes.
4. To know earlier about the m erits and demerits of the program before its implementation
strategy.
5. To find out the alternative options for the barriers or obstructions that comes during the
implementation strategy.
Seniors support program : It is a holistic program that render their services to the individuals aged 55+
who need assistance in their daily routine work because they become unable to do their work. This
program is run by a multi -disciplinary team, usually headed by a Nurse co -ord inator (Durham Mental
Health services – Home page 2019)
Services eligibility:
? The individuals who needs a caregiver, to make them feel comfortable
? People who feels lonely
? Feeling depressed and anxious all the time
? People who are unable to do their daily routine tasks appropriately
The support services that
are provided in the
organization are as
described below:
? Physical health
support: In this, the
care is given to the
individuals who are
suffering from the
health problems
that affect their
bodies like
diabetes, blood
pressure, cardiovascular diseases etcetera.
? Counselling: In this, the counsellor gives counselling to the needy people who wants external
support to sort out their issues of daily lives or the drug addicts who wants to leave that life –
threatening habit to make their future bright.
? Diversional therapies support: Under this, the seniors are provided with the social support
service, so as to divert their minds from the daily schedules and also recreational activities are
also their like d ancing, singing etcetera t make their life more cherished.
? Personal support services within a particular time frame includes maintain their personal
hygiene, assist them in dressing up, the seniors who are physically disabled support them in
mobility etcet era (Durham Mental Health Services -Home page,2019)
Primary stakeholders
? Physicians
? Nurse practitioners
? Social support worker
? Volunteers
? Mental and behavioral health provider
? Physician assistants
? Alternative medical practitioners
? Nutritional specialists
? Therapists
Intended target
For the successful completion of the program, the target is individuals aged 55+, who requires assistance
for fulfilling their daily routine tasks completely. They have to focus not only on few people but on
whole pop ulation. Their main aim is to prevent the onset of illness by helping the senior people to adopt
a healthy lifestyle.
Legislations and regulations need to be considered
? PHIPA (Personal Health Information and Protection Act): This act was established in year 2004.
This act explains the guidelines for the collection, use and disclosure of the personal information
of an individual. This is to make the whole information of an individual confidential to avoid the
case of privacy breech.
? PIPEDA (The Personal Information Protection and Electronic Documents Act): This act was
implemented in year 2000. Under this, the people have the full authority to access their
information at an ytime and ask any query related to the information provided in a particular
document from the organization.
? FIPPA (Freedom of Information and Protection of Privacy Act): Established in year 2018 . This
act explains that the individual has the right to acces s the information from the organization and
to protect the privacy of the individuals, so that there are reduced chances of breech.
? The Privacy Act: This act is established by the Federal government and it describes how an
institution can collect, use and disclose the personal information of a person and when a person
wants, he can access his information and also make corrections in that.
SWOT Analysis
STRENGTHS WEAKNESS OPPORTUNITIES THREATS
Raises the
capacity
building by
fostering the
knowledge
among public
that will make
the program
successful.
Appropriate
time
management
for those who
are volunteering
especially the
students will be
a weakness in
this program for
delivering
adequate
services to the
public.
More emphatic
and easily
approachable
services will be
provided to the
elderly people.
If the organizations
budgetary outlay
got disturbed due
to some crisis, then
it will become risky
for the p rogram
administrators to
run it continuously.
Helps in making
appropriate
decisions that
will help the
healthcare team
for rendering
services to the
elder age group.
Gender problem
like if the
volunteer is a
female, she has
to look after her
children also, so
she can spend
less time on
promoting
healt h, this will
have a negative
impact on the
program.
A more
supportive,
empathetic and
caring
development of
the
professionals
will be created
that will look
after the needs
of the seniors.
If the strategy of
the program is not
planned carefully
(some error
persists), then it will
disturb the whole
process.
Proves to be
beneficial in
knowing about
the needs and
alternatives for
a problem
among the
seniors leads to
multi -sectoral
collaboration
(Hyunh,
T.M.,2019)
External factors
like money and
the utility of
activities in a
particular
geographical
area can disturb
the level of
involvement of
people
(Statistics
Canada, 2015)
The volunteers
will get a fair
opportunity to
practice in
healthcare
setting, will be
trained and
additiona lly
knows how to
work in a
collaborative
manner as a
team (Durham
Mental Health
services, 2019)
If there is
inadequate
knowledge about
the outreach
program, within the
locality where these
services are
provided, this will
hamper the whole
agenda (McKinsey
& Company, 2001)
Implementation strategy
? Strategy: In this some pre -planned actions and planning is to be done to implement the
program successfully like complete description of the program.
? Identifying the stakeholders: In this we will recognize the internal stakeholders (social worker,
staff) and the external stakeholders (non -profitable organizations).
? Description of the whole setting : In this one will get to know about the complete area where
the program is to be conducted. If it is e xternal location, then the location should be complete
secured and if internal then proper venue description, date and time and proper demographical
description of the locality.
? Raising funding: In this, the financial assistance is required so one can take help of the
stakeholders for the successful implementation of the program. Then after it divide the whole
budgetary outlay wisely so that all the required possessions are there in the program.
? Identify the success factors: The success factors will help in the successful completion of the
project. This can be done by matrix tracking.
? Capacity building: Under this, the services are delivered. This can be done by increasing
awareness among the public that will ultimately leads to increment in the members.
? Rev iew: In this last step, we will monitor the whole process and share the whole result with
other members (Bissoondial, 2019).
Recommendation
Recommendation 1: Before initiating the program, discuss with the whole healthcare team and the
stakeholders about the programs guidelines so that each and every person feel confident about the
outreach progra m, to make a strong professional bonding between each other and to develop a feeling
of mutual trust between the whole team.
Recommendation 2: Before the imple menting strategy, completely know about the people who are
living in that geographical area to make inter -personal communication bonding better. The healthcare
team should know that what kind of ailments are present in that location so that they can be pro perly
trained to make their services more efficient and cost -effective.
Recommendation 3: During the action phase, some of the healthcare personnel should visit the whole
area and see that all community people are getting those services or not. If some el derly clients who can
not go to that place, personally visit them and according to the situation give remedial action for that.
After the completion of the whole program, evaluate that area so as to know to what extent the
program is successful? If there are some limitations work on that for the accomplishment of the task.
References:
Bissoondial, R. (2019). INFO 6064 FOL. Retrieved on Feb 6, 2019 from
Bissoondial, R. (2019). INFO 6064 FOL. Retrieved on Feb 6, 2019 fro m
Durham Mental Heal th Services (2019). Annual report 2017 -2018. Retrieved Feb 6,2019 from
-content/uploads/2018/09/ANNUAL -REPORT2017 -2018 -1.pdf
Hyunh, T.M. (2014). Population Health and Health Care (CIHI). Re trieved from
McKinsey & Company, (2001). Effective Capacity Building in Nonprofit Organizations. Retrieved from
le/content/916639/viewContent/6610977/View
Statistics Canada (2015). Social participation and the health and well being of Canadian seniors.
Retrieved on Feb 6, 2019 from
-003 -x/2012004/article/11720 -eng. htm
