Answered! The Kano concept: a. is a planning approach that links customer requirements, competitive data, and design…

The Kano concept: a. is a planning approach that links customer requirements, competitive data, and design parameters b. uses the voice of the customer to ensure a tight correlation between customer needs and product design specifications c. is a graphical representation between types of product attributes and levels of customer satisfaction (dissatisfaction) d. reduces design time by 40 percent and design costs by 60 percent e. identifies the types of attributes that must be present in order to ensure the product i-ls functional