What are some high-profile examples with which you are familiar that illustrate the significant effect the TQM movement has had on industry in recent years? What industry do think has experienced the greatest change because of it? [3 Marks]
Thus, Total quality management can be defined as a means of seeking excellence in all functions of business in order to prevent possibilities of errors or mistakes and to create optimal customer satisfaction Quality is used a strategic weapon where companies use to compete within the current markets. Quality pleases the consumers who are the most important people for any business whether in service sector or deals with production of goods. It is apparent that techniques of TQM are important for a company to succeed and remain competitive in the marketplace. The techniques of TQM are applied on every essential function of a business including, Human Resource Management, SCM, CRM, and marketing.
Today, many companies in the service industry use TQM. Initially, TQM was used as an inspection tool in the manufacturing industry. With the evolution of the different techniques of TQM by several quality gurus, TQM is now used in almost all the fields like accounting, finance, retail industries, etc. With the ever growing globalization, it is pertinent that management implement TQM in their organizations to achieve quality which results in customer satisfaction.