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Product and Service Design
The two perspectives of operations management are products and services. This week, you will look at the element of design applied to operations management via product design and service design.
Please answer the following together, in a single original post:
Select one element of product design and apply it to a product you would like to see created in the marketplace.
Select one element of service design and apply it to a real world scenario you have observed recently in a local business environment.
Make sure you are supporting your answers fully and that your source research is identified with citations and references.
Expert Answer
Sustainability refers to less environmental impact as well. “It’s not good design if it’s bad for the planet” is the considered mantra of the sustainable-design movement, which actually encourages designers to consider the impact ( negative) their creations will have on the environment and people.
Service design : One major feature is customer experience
In any service design customer is considered to be the king. Thus experience from the customer is considered to be the key factor for all quality and service design aspects. If customer is not satisfied then it means there is a big gap in understanding and designing of service features. eg: In service sectors like Airlines, seamless transaction and travelling experience is quite important and any huzzles in the operations will create a bad impact on customers.
References: http://servicefutures.com/service-management/four-key-elements-service-delivery-system/ ( service design)
https://www.theguardian.com/sustainable-business/gallery/sustainable-product-design-in-pictures
