Operations strategies can be named low cost, short processing time, on time delivery, high-performance design and high-quality processing, consistent quality, innovation, flexibility, volume, superior customer service or convenience. What is the relationship between quality management and any two selected operations strategies? Explain and give examples. (100 words)
Expert Answer
Total quality management aims at attaining long-term customer satisfaction by applying changes to the entire system, processes, and culture. TQM in association with other tools like lean methodologies helps in streamlining processes, reduction of wastes and costs. TQM emphasizes process innovation leading to cost leadership strategy. TQM helps in attaining a cost leadership without compromising on quality ( by offering cheap but good quality products) and customer satisfaction. E.g. Toyota is a good example of a concern that followed TQM to attain cost advantage without compromising on quality
Six Sigma and consistent quality
Six Sigma aims at reducing process variability and errors. Six Sigma has been successfully used by Motorola in offering consistent quality products. Six Sigma helps in reducing cycle times, reduction in errors at the source and improved customer satisfaction. It aims to reduce cost of re-inspection and offers high value to customers